Tell us what happened
Share a few accident and vehicle details. We’ll listen, ask the right questions and assess how we may help.
Independent accident repair & support service — Melbourne
Assistance
1300 849 060Serving Melbourne
Not at fault? Start here.Motor accident assistance
Motor accident assistance
in Melbourne.
Motor accident assistance in Melbourne: help with vehicle repairs and repair documentation after a collision, depending on your circumstances.
Serving Melbourne
Support from the first call
Clear guidance. Practical next steps.
Independent accident assistanceServing MelbourneClear guidance from first call
A quick first check
We may be able to help if…
Another driver was at faultYou have the other driver’s detailsYour vehicle needs assessment or repair
Tell us what happened Simple from the start
How it works
Accidents are stressful. Getting the right help afterwards shouldn’t be.
Understand your options
Discuss the available repair options, costs and any conditions before deciding whether to proceed.
Let us coordinate
If you choose to proceed, we coordinate the agreed repair support and keep you updated along the way.
Fees and costs
How fees and costs may apply.
For eligible not-at-fault accidents, repair costs may be recovered from the at-fault party’s insurer. What you may pay, when payment may be due and what happens if costs cannot be recovered depend on the insurance arrangements, the accident circumstances and other relevant factors.
Practical supportHelp with the parts that
Help with the parts that
keep you off the road.
Accident repairs
We assess the damage and manage quality collision repairs from start to finish.
Replacement vehicle
Depending on your circumstances, a replacement vehicle may be available while yours is repaired.
Repair paperwork
With your authority, we help with repair documentation and insurer communication.
Clear about who we are
Who we are
Motor Accident Assistance is a trading name of Best Autobody Collision Repair Centre. We’re an independent collision repair and accident support business based in Mitcham.
- We are not an insurance company or broker
- We do not sell insurance or give insurance advice
- We only communicate with insurers when you authorise us
- We explain available options based on your circumstances
Request a call
Tell us what happened.
Call to discuss your options, or use the booking form below.
Prefer to talk now?1300 849 060Straight answers
Questions after an accident.
Are you an insurance company?+
No. Motor Accident Assistance is an independent collision repair and accident support business. We don’t sell insurance or provide insurance advice.
Do I have to pay an excess?+
If you were not at fault, you may not need to claim on your own policy or pay an excess. This depends on your circumstances, so we’ll explain the available options before you proceed.
Will this affect my no-claims bonus?+
That depends on your policy and whether you make a claim through your insurer. We can explain the repair pathway available to you, but your insurer can confirm how any claim affects your policy.
Can you speak with an insurer for me?+
Yes. Where you authorise us, we can communicate with insurers about your repairs and related matters.
How quickly can you help?+
Call us as soon as it’s safe. We’ll take the accident details, assess how we may be able to help and explain the next step.
Need accident repair help?